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Hilton Hotels: HR Practices |
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| Hilton employed a truly diverse workforce across a variety of positions from valet to cleaning personnel, restaurant servers, concierge providers, and managers. Each team member came with a different skill set that might or might not have a strong educational component to it. In spite of this, the entire workforce was a reflection of the hotel’s hospitality culture. It did not matter whether the guest was staying at Hilton in San Francisco or Singapore – there was a consistency in the manner in which the staff interacted with the guest..
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| Over the years, Hilton had continued to grow and develop its HR Practices. The management kept its focus on the human aspect in order to become profitable. The team believed that the hotel was successful because it gave each of its team members a special work culture about caring for each other. The management felt that its continued focus on HR policies and practices had acted as a competitive advantage for them... |
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Exhibit I: Accolades Won by Hilton
Exhibit II: Hilton Worldwide Holdings Inc.: Consolidated Statements of Operations
Exhibit III: Hotel Brands
Exhibit IV: Hilton Effects
Exhibit V: Hilton Values and Vision Statement |
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